Stop losing customers to the competition!
Often your best business comes from customers you already have. The competition is chasing your customers - make sure you don't lose them
Keeping Customers
Learn the secrets that keep your customers coming back to you
We all know it's cheaper to keep a customer than get a new one, but do you know how to get the most from your existing customers and keep them coming back for more?
In business today competition is intense. People have more choice, it's easier for them to find other suppliers or goods and it's easier to compare prices. If you are not going to be continually pushed on price you need generate customer loyalty
Keeping Customers is a concise, clear and valuable seminar that gives you simple yet effective ways to ensure your customers have a positive perception of you and your product or service and they keep coming back for more
Just being 'customer focussed' is not enough, you have to understand the customer. You have to know how they think, realise what they want and manage the way you deal with them to make sure you get what you want. When you understand how these interactions work, you can use them to build customer confidence and loyalty
Imagine that it was easy to keep your existing customers and that they were readily recommending you to others. They want to deal with you not the competition. They are loyal to you, your product and your company. You can then grow your business without constantly having to find new customers.
We give you the secrets, skills, tips and techniques you need to keep the customer coming back. 'Keeping Customers' is a practical and easily absorbed seminar that guarantees you have the skills and techniques to keep and generate more business from your customers
By the end of the course you will understand your customer and how to keep them, better than you ever have before
You will learn ....
- How are customer perceptions and expectations created, understand the real facts and how you can make a difference
- What keeps the customer happy, know how to find out what they think is important
- Discover the golden key to developing exceptional customer relations
- Use non verbal signals and body behaviour to get the best results
- How to build rapport quickly and easily with your customers—even the ‘difficult’ ones
- The myths of rapport building, and what REALLY works
- Discover why false rapport (manipulation) doesn’t work in the long term
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- Learn how to make sure your customers'feel' they get what they want
- Change your customer perceptions and your own to achieve greater impact and effect
- Find your customer secret ‘hot’ buttons, press the right ones and avoid the wrong ones!
- You treat your customer as an individual, but does it work for them?
- How to make sure you know what your customer is really saying. Find out why most people have trouble finding out
- How much information can your customer deal with, how much keeps the customer happy , and how do you package it best
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Who should attend?
Anyone that deals with customers for any service or product in either a corporate or retail environment, whether face to face or on the phone, YOU if you want to learn to be more effective and increase customer retention and satisfaction ...
Make sure your customers keep coming back for more!
Make the commitment now to attend ...
...all in three hours?...
Take the time to attend the'Keeping Customers' seminar and make sure you hang onto your customers
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How much is all this?
Just £85.00! (+VAT)
Group Rates: 5 - 9 £75.00; 10+: £70.00. Discounts given for charities
Marble Master Seminars |
5 reasons to book now for the 'Keeping Customers' seminar
Practical and realistic: We deliver practical methods, tools and techniques you can really use every day
Workbook: We provide an invaluable workbook to use and take away with you
Time Effective and good value: No waffle or padding, high content - great value and in just 3 hours
Professional Presenter: We only use the UK’s leading business, development and management trainers
Leading edge material designed for UK Business: Ideas that are specific and relevant to working in the UK |